1. Return
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All merchandise returned to CARRINA LEATHER must be in the original packaging with all original items accompanying the merchandise. If the originally packaging is not available, pack your item securely using a replacement box and proper packaging to ensure the device is well protected. The return address will vary based on product but will be included in the return label.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect.
2. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund. If
you are approved, then your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within 3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit
card company, it may take some time before your refund is officially posted. Next contact your
bank. There is often some processing time before a refund is posted. If you’ve done all of this and
you still have not received your refund yet, please contact us at sales@carrinaleather.com.
3. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from
your refund. Depending on where you live, the time it may take for your exchanged product to
reach you, may vary.
